Refund policy
Returns & Refund Policy
At Throttle & Charge, we want customers to have clear information about returns, cancellations and refunds before making a purchase.
14-Day Right to Cancel
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without needing to give a reason, subject to any applicable legal exceptions.
To exercise your right to cancel, please email us at:
Please include your order number and clearly state that you wish to cancel and return your order.
Once you have notified us, goods should be returned within 14 days.
Please contact us before returning any item so that we can provide the correct return instructions and return address.
Return Condition
Unless the item is faulty, damaged or incorrect, returned products should be in their original condition and include all components, accessories and packaging where reasonably possible.
You may inspect an item as you would reasonably be able to in a shop. If an item has been used or handled beyond what is necessary to establish its nature, characteristics and functionality, we may make an appropriate deduction from the refund where permitted by law.
Return Shipping Costs
For change-of-mind cancellations, the customer is responsible for the direct cost of returning the goods unless we have agreed otherwise.
Some of our products are supplied or fulfilled through international suppliers and warehouses. Please contact us before sending anything back.
We will provide the appropriate return instructions and return location for your particular order.
Where a product is faulty, damaged, incorrect or not as described, please contact us before arranging a return so that we can provide appropriate assistance in accordance with your statutory rights.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, faulty, incorrect or not as described, contact us as soon as possible at:
Please include your order number and, where appropriate, photographs or other information showing the issue.
We will assess the problem and advise you of the appropriate next steps.
Nothing in this policy affects your statutory rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.
Refunds
Once your return has been received and assessed, we will notify you regarding your refund.
Where a refund is due following cancellation, it will be processed in accordance with applicable UK consumer law.
Refunds will normally be made to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed it.
Where applicable under UK cancellation rights, standard outbound delivery charges will also be refunded. Additional delivery costs resulting from choosing a delivery method more expensive than our standard delivery option are not refundable.
Non-Returnable Items
Certain products may be excluded from change-of-mind cancellation rights where an exemption under applicable consumer law applies, for example certain goods that have been made or customised specifically for the customer.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.
If you are unsure whether an item can be returned, please contact us before purchasing.
Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
If the order has already entered processing or been dispatched, we will advise you of the appropriate cancellation and return procedure.
How to Start a Return
To request a return or cancellation, contact:
Throttle & Charge
Email: throttleandcharge@yahoo.com
Location: Cambridgeshire, United Kingdom
Please provide:
- Your order number
- The product you wish to return
- The reason for contacting us
- Photographs where the product is damaged, faulty or incorrect
We will then provide the appropriate return instructions.
Please do not return products without contacting us first, as the correct return location can vary depending on the product and fulfilment location.
Your Statutory Rights
This Returns & Refund Policy is intended to operate alongside your rights under UK consumer law and does not limit or exclude any statutory rights that cannot legally be excluded.